Return Policy |

Return is a scheme that comes directly under this policy in terms of which the option of exchange, replacement, and/ or refund is offered by the respective sellers to customers. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. 


General rules for a successful return

  1. Only the items with ‘retail packaging’ never opened (sealed/closed box) and still with their original seal can be returned.
  2. In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund with in 7 days.
  3. For mattresses, any product-related issues will be checked by our QC team and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the QC team opines that replacing the faulty/defective part will not resolve the issue.

Conditions under returns are not possible

There are a few certain scenarios where it is difficult for us to support returns:

  1. When the offer notes state so specifically, are items that cannot be returned.
  2. The product is used, damaged, or not in the same condition as you received it.
  3. Defective products are covered under the manufacturer's warranty.
  4. Any consumable item which has been used or installed.
  5. Products with tampered or missing serial numbers.
  6. Anything missing from the package you've received including price tags, labels, original packing, freebies, and accessories.
  7. Fragile items, hygiene-related items.

'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate. Contact our customer support team for any query regarding returns.