Return Policy | Bespokeliving.in
Return is a scheme that comes directly under this policy in terms of which the option of exchange, replacement, and/ or refund is offered by the respective sellers to customers. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.
General rules for a successful return
- Only the items with ‘retail packaging’ never opened (sealed/closed box) and still with their original seal can be returned.
- In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund with in 7 days.
- For mattresses, any product-related issues will be checked by our QC team and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the QC team opines that replacing the faulty/defective part will not resolve the issue.
Conditions under returns are not possible
There are a few certain scenarios where it is difficult for us to support returns:
- When the offer notes state so specifically, are items that cannot be returned.
- The product is used, damaged, or not in the same condition as you received it.
- Defective products are covered under the manufacturer's warranty.
- Any consumable item which has been used or installed.
- Products with tampered or missing serial numbers.
- Anything missing from the package you've received including price tags, labels, original packing, freebies, and accessories.
- Fragile items, hygiene-related items.
'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate. Contact our customer support team for any query regarding returns.
