10 Days Risk Free Return | Bespokeliving.in

We are fully confident in the quality of the products we provide to our customers but we also know that it will take a few days for you to embrace your mattress with your whole heart. This is why we give you a 10 days trial to make yourself believe that you have made the right choice. In case you don't feel the comfort and warmth of the mattress you choose, then we are ready to offer you a replacement or a refund without any hassle. If you find that the product is not right for you, within the first 10 days from the date of delivery, we assure you that we will make the return process as hassle-free as possible. Prior to that, we request you spend your 10 days with the mattress to make the right decision. 

Return Eligibility

BespokeLiving offers a 10 days risk free Trial offer for mattresses with the aim to give the customers an opportunity to experience the quality of our products for 10 days in the comfort of their own homes. In an unlikely situation of the mattress not being perfect for them, we are happy to take the mattress back and refund their money.

We would also like to ensure that the offer is not being misused. For this purpose we have identified some exceptions to the 10 days Trial Offer which are as below:

  1. We do not accept the return/refund request in case of improper usage or physical damage to the product. The mattress should be returned in a good condition.
  2. We do not accept the return/refund request if the product is used on an inconvenient surface with improper support.
  3. We do not accept the return/refund request if the product is found to be at extreme temperatures for a period of time that results in materials tearing or permanently deforming.
  4. We do not accept the return/refund request if there are spills, stains, dirt, or damage found on the product during the inspection process.
  5. We do not accept the return/refund request if the customer opts for a return due to the incorrect size ordered. We recommended you cross-check the size before placing the order to avoid any inconvenience.

T & C for return

  • The Return and Refund on the 10 days risk free return offer will be applicable only to standard-size mattresses.
  • The policy will not be valid if the product does not meet the return eligibility criteria. 
  • A registered customer can return a purchased mattress only once. A previously exchanged mattress will not be eligible for return.
  • A mattress cannot be returned or refunded without presenting the original invoice.
  • For claiming 10 Days Risk free return, a minimum of 9 nights of usage is required.
  • In case any freebies are provided with the order, the cost of the freebies shall be deducted from the refund amount.
  • All approved refunds will take 15 working days to process after the mattress has been picked up for return.
  • BespokeLiving retains the right to make the final decision on refund under the 10 days risk free return offer. The website reserves the complete right to refuse any request/claim if it doesn’t fulfil the Terms and Conditions of the 10 days risk free Return
  •  Disputes, if any, are subject to Ernakulam jurisdiction only.